Support

Questions, problems or something not working? Email hello@shidduchbook.com. A real person reads every message.

Quick answers

I forgot my password. Use Forgot password on the login page. We email you a link.

Who can see my profile? Approved shadchanim see your name, where you learned and your age once you publish your page. Your photo, resume and details are seen by the shadchanim you allow, and by the shadchanim allowed by a school or shul whose list you’re on.

How do I stop someone contacting me? Open the conversation and use Remove [name]’s access. To tell us about a problem, use Report a problem there.

(Schools and shuls) How do I add people to my list? Log in, open My alumni or My members and choose their resumes — PDFs or photos, a few at a time. We read each one and fill in the details for you, and you can fix anything that came out wrong.

(Schools) Who can see my list? Nobody, until you allow a shadchan under Who can see them. Stop allowing that shadchan and they lose sight of it straight away.

I don’t want to be on my school’s or shul’s list. If you have your own page here, open My profile and use Remove me from the list — you come off straight away, and you can put yourself back any time. If you don’t have a page, email us and we’ll take you off.

How do I pay? Payments happen on our website, not inside the app. Log in at the website and pay there.

(Shadchanim) How do I add a resume without logging in? Save your mobile number under My library, then text or forward the resume (a PDF or a picture) to the number shown there. It lands in your library.

How do I delete my account? Log in and tap Delete my account at the bottom of any page. If you run your own incentive program and are in the middle of a shidduch it pays for, you can delete your account once the shadchan has been paid for every date and the shidduch has ended.

Read how we handle your information on the privacy page.